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Have you checked out our Help Center yet? There’s information on everything Munchery including your account, orders, deliveries, and more.

Have an account?

What is your question about?
How do I cancel my Membership?

You can cancel your Membership at any time. Please reach out to our Customer Care Team below.

Do I have to pay a Membership fee?

If you’re new to Munchery, yes! We’re becoming a Membership-only service, which will allow us to offer even better prices to our customers while still providing the great food and service we’re known for.

If you’ve ordered from us before, you can keep your original Munchery prices (and even go back to them after you try a free month of Membership), or join Membership and save $2-4 per main dish and $1-$2 per kids’ meal.

What is Munchery Membership?

For a monthly fee of $8.95/month or $85/year, Munchery Members get access to a varied menu of delicious dishes at prices that are significantly less than other delivery and take-out options. Members order what they want, as much or as little as they want, as often as they want.

You don’t need to be a member to sign up for the Plaid Box.

How much does Membership cost?

Membership costs $8.95/month or $85/year. You’re welcome to choose the monthly or yearly plan, whichever works best for you.

When will I be billed for Membership?

You may view your billing information and schedule by clicking on Manage Membership from your account settings page. You will be able to access past Membership billing invoices from that page too.

How do I redeem my promo code?

Promo codes can be applied on the checkout page of our website or mobile app. Click “Add a gift or promo code” to apply a promotional code to your order.

You can also redeem your code by logging in to your account and going to the redemption page. This discount will be reflected automatically on your next order.

For further assistance please reach out to our Customer Care Team.

Can I combine several promo codes or a promo code and a gift card?

Our system will only accept one promotional code per order. Promotions can not be combined and restrictions may apply.

You can apply both a promo code and a gift card to an order.

How do I redeem a gift card?

You can redeem your gift card by logging in to your account and entering the gift card code on the redemption page.

Why didn’t my promo code or gift card apply to my order?

We’re sorry about that! Please make sure you’re logged in to your account, then go to the redemption page and try entering the code again.

If you already placed your order and would like to retroactively apply your promotional code please reach out to our Customer Care Team below.

How do I refer my friends, family, and co-workers?

You’re welcome to refer 5 of your friends, family or co-workers by sharing your referral link with them. When they sign up and place their first order with your referral code you will each receive $20 in credit.

Find your referral link on your Invitations page.

How do I place an order?

You can order using the website or mobile app. Once you’ve selected the items you’d like from our menu, click or tap to check out.

On the checkout page, you’ll be be able to select a delivery time. You may add or select a delivery address and payment method. Click “Place Order” to complete your order. You’ll be taken to an order confirmation page and will receive a confirmation email with your order details.

Is there a delivery fee?

Delivery charges range between $2.95 and $4.50 for same-day deliveries. Delivery is free for shipped cooking kits (The Plaid Box). Find out how much delivery costs for your neighborhood.

How do I change my delivery time?

For most same-day deliveries you can change your delivery window. Go to your orders page and click on the order you’d like to change, click the “change” link next to the delivery window and select your desired delivery window.

If you’re unable to change your delivery time, please contact our Customer Care Team below and we’ll help you out.

How do I add or remove items from my order?

To add items to your existing order go to the menu, select the day and date of your existing delivery and choose the item(s) you’d like to add. Go to the checkout page and choose the same delivery address and delivery window as your existing order. When you place your order the additional items will be bundled automatically with your existing order. There will be no additional delivery charge.

You can remove items from an existing order before the order cutoff time. Visit your Account page. Scroll to “Today’s Delivery” or your “Upcoming Deliveries” and click the gray “Change this order” button. Scroll down and update the item quantities per your preferences.

Note: you can remove items only through the website. You cannot remove items through our mobile apps at this time.

If you need additional assistance please contact our Customer Care Team below.

Has my order been submitted successfully?

When you place your order on our website or mobile app you’ll see a screen confirming your order has been placed.

You will also always receive an email confirmation with a receipt of your order so you know the order has been submitted successfully. If you don’t receive an email confirmation please place your order again to ensure it was submitted successfully.

How do I change the delivery address for my order?

We can help you with that! Please reach out to our Customer Care Team below.

How do I track my delivery?

You’ll receive a text message about 10 minutes before your order is dropped off

You can also view your driver’s location by going to your account page and scrolling down “Today’s Deliveries.” Click on the “Track Your Delivery” button and you’ll see a map of your delivery with your delivery driver’s location noted with a car icon. You can track your order during your selected delivery window.

If you’re using the iOS or Android app, log in to your account and you’ll see an orange bar at the top of the menu. Tap this bar to see the status of your upcoming delivery.

Where and when do you deliver?

We deliver to many cities in the United States! Enter your ZIP code on the service areas page to see if we’re available in your area.

My order was delivered late

We’re so sorry about that! This is well below our service standards and we know how important is for you to get dinner on time. You will always receive a notification from our team via text message and email with delivery status updates. If your order hasn’t been delivered within 10 minutes of the end of your delivery window, we’ll automatically apply a partial credit to your account as a token of our apology for the tardiness.

Our team is working hard to ensure this doesn’t happen again. Please contact our Customer Care Team below team for further assistance.

My order had a missing or wrong item

We’re so sorry about that! We understand the importance of filling your order correctly, and we want to make this right. Please reach out to our Customer Care Team below so we can help!

I won’t be home during delivery. What do I do?

That’s okay! Our delivery team is happy to drop off your order—we just need your OK to do so. At checkout, please make sure to check the “Drop Off” box at checkout and add specific delivery instructions to your order to ensure our team drops off per your request.

How do I talk to you about an issue I had with my meal?

It’s crucial that your meal be served to you in its freshest condition and as our chef team intends! If anything falls below your expectations please let our Customer Care Team know, below. We’re happy to pass this along to our Culinary Director so we can work to make this right for you next time!

How do I view nutrition or ingredient information for a meal?

You can view nutrition, ingredient, or allergen information about the meal you’re interested in by tapping or clicking the image or name of the item you’re interested in.

What is the food like?

Our menus feature everything from homey classics and global favorites to kids’ meals and our exclusive cooking kits. We even have sides, salads, desserts, and beverages so you can create the perfect dinner every night.

Food arrives chilled, for maximum freshness and flexibility, ready to heat for a few minutes in the microwave or oven on your schedule.

Order as much or as little as you want, as often as you want. Some areas offer on-demand delivery, and you can always choose same-day delivery or schedule dinner delivery up to a week in advance. You’ll never wait for restaurants to open to take care of dinner again.

Check your local menu to see what’s available.

What are cooking kits like?

All you need is a kitchen (basic equipment like pots and pans, plus pantry staples such as salt and pepper) and about 15 minutes to cook an amazing dinner for two from each kit.

 By cooking up sauces and dressings for you, our chefs have created incredible meals that are ready in your kitchen in about 15 minutes. A bit of chopping, boiling water, tossing things in a pan—this is all you’re going to need to do. All the satisfaction of cooking a homemade dinner with none of the hassle.

Our chefs create meals for all kinds of tastes. From meaty to vegetarian, hearty pastas and stews to fresh dinner salads and flatbreads. Ahi tuna burgers, slurpy udon noodles, and spicy pork tacos find their way onto our menu, too.

Why are the meals delivered chilled?

Meals are prepared and kept chilled until they’re delivered to you. Chilling our meals allows us to offer a wide variety of dishes, keeps them fresh, and allows you to enjoy the meals at your convenience.

The Plaid Box is an insulated, chilled box of dinner cooking kits shipped directly to your door step.

Are the meals organic, free-range, etc?

We care deeply about both the quality of our ingredients and keeping our meals affordable. When we have something special to call out about an ingredient, we always try to let our customers know.

If you have questions about a specific menu item, please contact us below.

Can I make special requests for my meal?

Our culinary team is always working to diversify our menu and bring our customers meals that they want to order. Unfortunately due to the large number of meals our team prepares each day we are not able to accommodate special requests.

What is The Plaid Box?

The Plaid Box contains dinner cooking kits shipped each week directly to you. Cooking kits come with partially prepared ingredients so you can cook dinner in about 15 minutes. The menu features a variety of options each week.

The Plaid Box is shipped to your doorstep. We carefully pack The Plaid Box with food-grade ice packs to keep everything chilled and fresh until you unpack it (when you do, we recommend you put the cooking kits in the refrigerator).

How do I cancel my Plaid Box?

We’re sad to see you go, but if you’d like to cancel your deliveries, please click Cancel Plaid Box and we will send you an email to begin the cancellation process.

How do I skip a delivery?

Skipping a delivery is easy: go to your Account Dashboard and click “Skip this order” for the delivery you’d like to skip.

How can I choose meals that meet my dietary needs?

You can swap items in upcoming orders 6 days before each order’s delivery date. You can see the nutritional and ingredient information for each meal by clicking on the item photo in your Account Dashboard. Select the items that meet your needs and click or tap ’Save’.

We are working on making more options available but if you have a serious allergy our food may not be the best fit at this time.

When you sign up for the Plaid Box, you can tell us your dietary preferences which we’ll take into consideration when selecting your dishes.

Can I choose my own meals?

Yes! we’ll first select meals based on the preferences you set. You can see what we’ve chosen for you. If you prefer different items, you can easily swap for other dishes.

How long do my cooking kits stay fresh?

Our cooking kits are created to stay fresh for 3 days after you receive your box. We suggest cooking fish or seafood kits first.

How do I add or remove a payment method from my account?

To add a payment method go to the Payment Methods Page and click or tap to add a new payment method.

You can remove a payment method by going to your Payment Methods Page and clicking or tapping the trash can icon (remove) next to the payment method you’d like to remove. You won’t be able to remove payment methods that are the default billing method for your Membership, Auto-Scheduled orders, or Plaid Box deliveries.

How do I add or remove my delivery address from receiving paper mail?

Your privacy is taken very seriously and we do not sell or share any personal information with other organizations in any way. Please contact our Customer Care Team below to let us know the address you’d like removed.

How much Munchery credit do I have?

Credit balance is displayed at the top of your Account page.

I thought I had more credit in my account, where did it go?

If you’re enrolled in Membership, credit in your account will be automatically applied towards the monthly or annual Membership charge.

How do I unsubscribe my email address?

We take customer privacy very seriously and certainly do not intend to send unsolicited emails. You can unsubscribe two ways:

1. Click “Unsubscribe” at the bottom of the email you received.
2. From your Account Page, select “Communication Preferences” under “Account Settings”, and click “Unsubscribe from All Communications.”

Unsubscribing may take 1 - 2 business days.

Is this site secure for my credit card?

We take security seriously. Munchery is a Level I PCI Service Provider, backed by a top-tier credit card vendor, Braintree (used by leading companies such as Airbnb and Uber). Your credit card number is never stored on any of our servers.

Munchery is entirely a SSL-protected site. All transactions are processed using secure encryption (the same level of encryption used by leading banks).

Our site security is also audited by SecurityMetrics, a third-party global auditor of PCI-DSS compliance.

Also, delivery address and payment information will be securely saved to your account and you won’t need to re-enter that information to place orders going forward.

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